Frequently Asked Questions

We believe upgrading your daily routine should be comfortable, healthy, and straightforward. Here are the common questions we get from our U.S. customers. We're here to be transparent and help you make the smart choice for your home.

The Basics: Why Go Smart?

Q: What exactly is a smart toilet, and why is it better than my regular toilet?

A: Think of it as a major upgrade for your personal hygiene and comfort. Our smart toilets combine the function of a standard toilet with the built-in benefits of a bidet (warm-water cleansing) and a dryer. The core benefits are:

  • 1. Superior Hygiene (Comfort & Health): Water is a more effective and gentle way to clean than dry toilet paper, reducing irritation and leaving you feeling truly fresh.
  • 2. Everyday Comfort: Features like a heated seat, customizable warm water, and a warm-air dryer turn a daily necessity into a comfortable experience.
  • 3. Eco-Friendly & Efficient: You will dramatically reduce or even eliminate your need for toilet paper, which is better for the environment and your plumbing.
Q: Is using a bidet *really* more hygienic than toilet paper?

A: Absolutely. This is the #1 reason people switch. Using water to cleanse is gentler and more thorough than wiping. Toilet paper can often smear or irritate sensitive skin. Our systems provide a precise, comfortable stream of purified, warm water, significantly improving personal hygiene and wellness

Q: Is it hard to use? I'm not very "tech-savvy".

A: Not at all. We specifically design our products for "minimalist & efficient" operation. While they use advanced technology, the user controls are intuitive. Most models come with a simple, easy-to-read remote control or a streamlined side buttons/knobs. You can easily adjust water temperature, pressure, and the heated seat with the touch of a button.

Installation & Requirements

Q: Do I need a professional plumber AND an electrician to install this?

A: This is the most important question we get. Here’s the straightforward answer:

  • Plumbing: Installation is surprisingly simple and "efficient." Our smart toilets are designed to fit a standard U.S. toilet rough-in (usually 12 inches). Most customers with basic DIY skills can install the plumbing part themselves in under an hour. It connects to your existing water supply line.
  • Electrical: Yes, you DO need an electrical outlet. Smart toilets require power for the heater, water pump, and dryer. You will need a GFCI (Ground-Fault Circuit-Interrupter) outlet near the toilet. If you don't already have one, you will need to hire a certified electrician to install one. This is a standard safety requirement for any appliance near water in a bathroom.
Q: What are the exact requirements before I buy?

A: Great question. Please check these two things for a "minimalist & efficient" installation:

  • A 12-inch "Rough-In": This is the standard distance from your wall to the center of the floor drain.
  • A GFCI Electrical Outlet: A 120V outlet within 3-4 feet of the toilet.

Features & Maintenance

Q: How do I clean a smart toilet? Is it complicated?

A: It's actually *easier* to clean. Our "minimalist & efficient" design includes features like:

  • Self-Cleaning Nozzle: The stainless steel nozzle or antibacterial nozzle automatically cleans itself with a high-pressure water rinse before and after each use.
  • Streamlined Design: Fewer nooks and crannies (like the space behind a traditional toilet tank) mean less place for dust and grime to hide.
  • Durable Finishes: The ceramic bowl is treated with a glaze that resists sticking and staining. You clean it just like a regular toilet, but you'll find you need to do it less often.
  • Antibacterial Seat Ring: The seat ring incorporates silver ion antibacterial material certified by authoritative institutions, actively inhibiting the growth of over 99% of common bacteria to provide a continuous health barrier for seniors and children. (Do not use chemical agents for cleaning; clean with water only.)
Q: Will this save me money in the long run?

A: Yes, in two "efficient" ways:

  • Toilet Paper: The average American family spends hundreds of dollars a year on toilet paper. A smart toilet virtually eliminates this cost.
  • Water Usage: Our toilets feature an efficient, dual-flush system that often uses *less* water per flush than older, conventional toilets.


The comfort pays for itself, and the savings on paper and water are a long-term bonus.

Q: Is the heated seat on all the time? What about energy use?

A: We designed this for "efficient" energy use. The heated seat has an Eco-Mode (or energy-saver mode). You can set it to only be warm during peak times (like the morning) or to maintain a lower, energy-saving temperature until you sit down. You have full control.

Warranty & Trust

Q: What is the warranty, and what happens if something breaks?

A: We stand behind our product's "efficient" and reliable design. All our smart toilets come with a 1-Year Limited Warranty. We have a dedicated customer support team ready to help you troubleshoot any issues. Quality and peace of mind are core to our brand.

Order & Shipping Questions

Q: Can I cancel my order?

A: Reach out to us via Live Chat or email us at service@canesthome.com. If your order hasn’t been processed or shipped yet, we’ll do our best to cancel it for you. Once the order is in processing, it can no longer be canceled — but you can still request a return through our standard return policy.

Q: I received the wrong item or a defective product. What should I do?

A: We’re sorry for the mix-up! Please contact us via Live Chat or email service@canesthome.com. Include your order number and a brief description of the issue, and our team will help resolve it as quickly as possible.

Q: I made a payment but didn’t receive any order details. I’m not sure if my payment went through — how can I confirm it?

A: If you haven’t received an order confirmation email from CANEST, please contact us right away to verify your payment status. You can reach us at service@canesthome.com or through Live Chat. To help us locate your order, please include your PayPal email address, payment amount, and transaction ID (if available).

Q: How long does it take to ship my order? When will I receive it?

A: We process and ship all in-stock orders within 2 business days.
In most cases, you can expect to receive your package within 3–7 business days within the United States.
Shipping times may vary slightly depending on your location or external factors such as logistics delays, weather, traffic, holidays, or peak seasons.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Return & Refund

Q: What is CANEST’s return policy?

A: CANEST gladly accepts returns within 30 days of the shipping date. Returns are only accepted for new, unused, and uninstalled products in their original packaging. Products that have been installed or used cannot be returned. CANEST covers return shipping costs only for defective or incorrect items.

Q: How do I request a return or exchange?

A: Please email: service@canesthome.com with your order number. Explain why you want to return or exchange the item. Our customer service team will review your request and provide instructions.

Q: Are there any requirements for returned items?

A: Returned items must include all original parts and accessories and be in the original packaging. Exchanges can only be made for the same product (different sizes or styles allowed if unused). Missing parts or damaged items may incur a 15%-25% restocking fee.

Q: When will I receive my refund?

A: Once the returned item is received and approved, a full refund will be issued to the original payment method. You will receive an email confirmation. Refunds are normally completed within 7–10 business days.