Frequently Asked Questions

We believe upgrading your daily routine should be comfortable, healthy, and straightforward. Here are the common questions we get from our U.S. customers. We're here to be transparent and help you make the smart choice for your home.

The Basics: Why Go Smart?

Q: What is a smart toilet?

A smart toilet combines toilet flushing with electrically powered cleansing and comfort features. Depending on the model, these can include bidet washing, a heated seat, a warm-air dryer and automatic controls.

Features vary by model. You can compare CANEST smart toilets and check the selected product page for the functions included.

Q: How does bidet washing work?

A built-in bidet uses a water spray for cleansing. Wash modes, water temperature settings, pressure adjustment and nozzle controls depend on the model. Read the selected model's instructions to learn how to use its wash and drying controls.

Q: Is it hard to use? I'm not very "tech-savvy".

Controls vary by model and may include a remote control, side buttons or a control knob. Before buying, check the product page and model instructions for the controls and adjustments available. CANEST support can help you find the instructions for your model.

Q: Where can I compare CANEST models?

Start with the CANEST smart toilet comparison, then check the selected product page for current pricing, availability, complete specifications and installation information. Compare overall seat height, dimensions, lid controls and the features that matter to your bathroom.

Installation & Requirements

Q: Do I need a professional plumber AND an electrician to install this?

Installation requirements depend on the selected model and your bathroom. Review the model's installation instructions before ordering, and have qualified plumbing and electrical professionals assess the connections and any work needed in your home.

Check the specified rough-in, available space, water supply and electrical requirements. If you need help locating the correct manual, contact CANEST support with the model number.

Q: What are the exact requirements before I buy?

Before ordering, check the selected model's product page and installation instructions for:

Bathroom fit: required rough-in, product dimensions and installation clearance.
Seat height: compare the overall seat height separately from bowl height.
Water supply: required pressure, connection and shut-off valve placement.
Electrical supply: required voltage and outlet type and placement.
Included parts: confirm the installation hardware and accessories supplied with that model.

You can compare CANEST smart toilets, then open the selected product page for complete details and current pricing. Review the shipping policy, warranty policy and return and refund policy before purchase.

Features & Maintenance

Q: How do I clean a smart toilet? Is it complicated?

Follow the cleaning and maintenance instructions for your specific model. A self-cleaning nozzle feature does not replace routine cleaning of the toilet and its components.

Use only the cleaning methods and products permitted in the model's instructions. If you are unsure which instructions apply, contact CANEST support with the model number.

Q: Will this save me money in the long run?

Running costs depend on the model, your usage and local water and electricity rates. Check the selected model's flushing system and water-consumption specification, and review any energy-saving settings in its instructions.

Toilet-paper use also depends on personal habits. Savings will vary; there is no single savings figure that applies to every household.

Q: Is the heated seat on all the time? What about energy use?

Heated-seat controls and energy-saving functions vary by model. Check the model instructions for the available temperature settings, how to change them and whether an energy-saving mode is included.

Warranty & Trust

Q: What is the warranty, and what happens if something breaks?

A: We stand behind the quality and reliability of our smart toilets. Orders placed on or after June 1, 2026, are covered by a 2-Year Limited Warranty. Orders placed before June 1, 2026, remain covered by our previous 1-Year Limited Warranty. Our dedicated customer support team is always ready to help troubleshoot any issues and provide after-sales assistance. Quality and peace of mind remain at the core of our brand.

Read the full warranty policy for the complete terms.

Order & Shipping Questions

Q: Can I cancel my order?

A: Reach out to us via Live Chat or email us at service@canesthome.com. If your order hasn’t been processed or shipped yet, we’ll do our best to cancel it for you. Once the order is in processing, it can no longer be canceled — but you can still request a return through our standard return policy.

Q: I received the wrong item or a defective product. What should I do?

A: We’re sorry for the mix-up! Please contact us via Live Chat or email service@canesthome.com. Include your order number and a brief description of the issue, and our team will help resolve it as quickly as possible.

Q: I made a payment but didn’t receive any order details. I’m not sure if my payment went through — how can I confirm it?

A: If you haven’t received an order confirmation email from CANEST, please contact us right away to verify your payment status. You can reach us at service@canesthome.com or through Live Chat. To help us locate your order, please include your PayPal email address, payment amount, and transaction ID (if available).

Q: How long does it take to ship my order? When will I receive it?

A: We process and ship all in-stock orders within 2 business days.
In most cases, you can expect to receive your package within 3–7 business days within the United States.
Shipping times may vary slightly depending on your location or external factors such as logistics delays, weather, traffic, holidays, or peak seasons.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Read the full shipping policy for the complete terms.

Return & Refund

Q: What is CANEST’s return policy?

A: Request a personal-reason return or exchange within 30 calendar days of receiving your product, counting the receipt date as Day 1. Products must be unused, uninstalled, not connected to water, and unaltered. Opening the box solely for inspection is allowed. CANEST covers original outbound and authorized return shipping for eligible returns. These restrictions do not remove valid defect or warranty claims for installed products.

Read our full return and refund policy and warranty policy for complete terms and exclusions.

Q: How do I request a return or exchange?

A: Email service@canesthome.com with your order number, receipt date, reason, and relevant photos. Obtain return authorization before shipping. To exchange for another model, we can help arrange an eligible return and a new order, subject to current availability, pricing, and offers.

Q: Are there any requirements for returned items?

A: Keep the original packaging, all accessories, and documents. Complete, eligible returns have no restocking fee. Otherwise eligible returns with missing contents or customer-caused damage incur a single 15% restocking fee, calculated on the net product price paid, excluding tax and shipping.

Report shipping damage, incorrect or missing items, or manufacturing defects within 30 calendar days of receipt, regardless of shipping method. Verified CANEST-responsible issues reported within this period have no original shipping deduction, return shipping charge, or restocking fee.

Q: When will I receive my refund?

A: We aim to complete inspection and issue your refund to the original payment method within 7–10 business days after CANEST receives the authorized return, unless a shorter deadline is required by law. Your payment provider may need additional time to post the credit. Refund amounts follow our return policy.

See our Return and Refund Policy and Warranty Policy for complete conditions and exclusions.